A chatbot is a software that conducts conversation and often designed to simulate human behavior. A chatbot can interact with its user in textual or auditory methods. When the communication medium is audio instead of text, the software is called voicebot. Voicebots have many similarities with chatbots and include a speech-to-text and text-to-speech module besides the natural language processing systems in use. Both the software are intended to interact with humans for addressing their queries.
Applications:
- Messaging Apps: Many companies have chatbots that run on messaging apps for B2C customer service, sales, and marketing.
- Company internal platforms: Carefully programmed chatbots are able to share knowledge and experience within an organization more efficiently while reducing errors in responses from expert service desks.
- Customer service: Many banks are incorporating chatbots into their ecosystem for efficient customer interaction while reducing costs and enabling 24/7 support.
- Healthcare: Though in early days for healthcare adoption chatbots are already sprouting up in the healthcare industry for scheduling doctor appointments, locating medical facilities and providing medication information.
- Politics: These bots are designed to share political thoughts and strategies with the general public from messaging platforms.
- Toys: Toys manufacturers leverage this technology to emulate a particular character and produce a storyline from the physical toy.